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Security and privacy

How Hospita keeps patient data safe.

What is true today, in plain words, and what comes with sharing.

Who can see Priya's recordPriya sees all of it, from every place, in her own app
Hers
City HospitalHer visits there, and what it treated her for
Its own
Lakeside ClinicHer video visits there
Its own
Sunrise DiagnosticsThe tests she booked there
Its own
Dr. Neha RaoHer whole record, because Priya shared it, until 30 Nov
Shared
Any other hospitalNothing, unless Priya shares it
Nothing

Nine things that are true today.

Each in plain words, on the screen where it happens.

1

Each hospital's records are its own

A hospital, clinic or centre sees only the patients it treats. Nothing passes between them on its own.

City HospitalIts own patients
Sees
Lakeside Clinic's patientsAnother place
Does not
Sunrise Diagnostics' patientsAnother place
Does not
2

One person, their own record

The patient sees their records from every hospital in their own app, after a code to their phone.

Priya3 places
Cardiology visitCity Hospital
Lipid profileSunrise Diagnostics
Video visitLakeside Clinic
Arjun, 9Her son, on her number
3

Shared only with permission

The patient chooses who sees their record and for how long, takes it back any time, and sees every look.

Dr. Neha RaoUntil 30 Nov · 2 looks
On
LookedDr. Neha Rao
SharedBy Priya, until 30 Nov
4

One hospital per sign-in

Staff sign in at one hospital at a time; the front desk cannot open the admin's pages.

Front desk, City HospitalSigned in here only
Now
The queue and walk-insThe front desk's pages
Doctors, fees and the planThe admin's pages
5

Doctors join with consent

A hospital adds a doctor only with the code Hospita emails to that doctor.

Hospita · to Dr. Sara Collins

City Hospital wants to add you as a doctor. If you agree, give them this code. You keep your own sign-in.

482913
6

Patient sign-ins end by themselves

After a time the platform sets, counted from the code; signing out ends it sooner.

Signed in with a code to +1 415 555 0142Ends by itself; sign out to end it now
HospitaYour sign-in code is 284 615.
7

Payments through gateways

Razorpay, Stripe or PayPal hold the card details; refunds go back the same way.

RazorpayStripePayPal
Card detailsHeld by the gateway, not by Hospita
A refundBack the way the patient paid
$55
8

Calls are not recorded

Video visits run browser to browser; Hospita keeps only who joined and when.

Video visit · 04:12
JoinedDr. Neha Rao
JoinedPriya Shah
9

Every change recorded

The audit trail shows who changed what; legal pages carry versions and dates.

Hospital adminFee changed for Dr. Amit Verma, $70 to $80
Front deskWalk-in added for Ravi Shah
Dr. Amit VermaPrescription signed for Meera Shah
Hospital adminDoctor added Dr. Sara Collins, with her code

Questions about patient data?

Write to us, or read how Hospita processes the data hospitals and patients give it.